Frequently Asked Questions | Castleton Home Care in North Atlanta

Question 1

What types of services does Castleton Home Care provide?

Accepted Answer

Castleton Home Care specializes in providing a range of non-medical home care services tailored for seniors. Our offerings include personal care services that assist with essential daily activities such as bathing, toileting, safe movement, and maintaining hygiene. We also support homemaking tasks, including laundry, cleaning, and meal preparation. Additionally, our caregivers provide medication reminders, assist with errands, provide transportation, and offer companionship to ensure our clients' well-being and comfort in their own homes.

Question 2

What makes Castleton Home Care different from other home care agencies?

Accepted Answer

Our goal at Castleton Home Care is to provide a level of care unprecedented in the home care industry, emphasizing our dedication to the well-being of seniors in our community. Highlighted in the 'Castleton Advantage' section on our 'About Us' page, we outline 17 unique aspects that set us apart. Here's a glimpse into some of those reasons: 1. Local Family-Owned Agency: As a local, family-owned agency operated by a dedicated husband and wife team, we bring a personal touch to our services that large franchise chains simply can't match. We understand the values and needs of our local community and provide the warmth, reliability, and 24/7 support that your family deserves. Let our family help yours with a care experience rooted in local, family-oriented values. 2. Elderly Care Specialization: We specialize in caring for clients aged 65 and over, offering highly specialized care tailored to meet the unique needs of the elderly. This focus ensures our expertise in managing age-related conditions such as Dementia, Post-stroke recovery support, and Parkinson's, providing your loved ones with the premium, specialized care they require. 3. Qualified Care Experts: Our 'Care Experts' are not just caregivers; they are Georgia certified Nursing Assistants (CNAs) who have undergone rigorous State-approved training, skill assessments, and exams. This ensures that the personal care tasks performed for your loved ones meet the highest standards of quality and safety. Discover more about what makes Castleton Home Care uniquely suited to care for your loved ones by visiting the 'About Us' page and exploring the full 'Castleton Advantage'.

Question 3

How Much Does Home Care Cost?

Accepted Answer

Home care in Alpharetta, Roswell, Johns Creek, and the surrounding North Atlanta suburbs typically ranges from $30–$40 per hour for a professional, agency-employed caregiver, depending on care needs, schedule, and location. Many families start with part-time support (for example, 4–6 hours per visit, a few days per week), while others need full-time or 24/7 care, which increases the total monthly cost even though the hourly rate remains similar.

The most common way to pay for home care is private pay (out-of-pocket), but some clients use long-term care insurance (LTCI), VA benefits, or Medicaid programs when they qualify. Agencies typically provide a detailed care plan and written estimate after an in-home assessment so you understand your exact hourly rate, expected weekly or monthly cost, and any minimums before getting started.

Question 4

How flexible are Castleton Home Care services in terms of 24/7 availability or scheduled hourly care?

Accepted Answer

Castleton Home Care offers flexible care solutions, including 24/7 support and customizable hourly care, tailored to each client's needs. While we're available around the clock for continuous care, we also provide scheduled hourly assistance, starting with a minimum of 4 hours per visit. We understand the importance of adaptability, so our scheduling is designed to accommodate changes in your needs, ensuring your care plan always fits your lifestyle.

Question 5

How does billing and payment work for your services?

Accepted Answer

We accept private payments, and are also compatible with select long-term care insurance plans. During your initial consultation, we'll cover all the billing and payment details, ensuring transparency right from the start. We issue clear, detailed invoices for all our services, and our friendly staff is always on hand to address any billing or payment questions you might have.

Question 6

How do you select and train your caregivers?

Accepted Answer

Our caregivers are carefully selected through a thorough screening process, including background checks, employment history, drug testing, fingerprinting, and reference verifications. We only hire caregivers that we would trust in our own homes with our own family. We provide comprehensive training that covers our care protocols, emergency response, and the specific needs of the elderly. Our staff receives ongoing education to ensure they meet the high standards of care that our clients deserve.

Question 7

What are the steps to begin receiving services from Castleton Home Care?

Accepted Answer

To begin services, contact us for a free initial consultation. During this consultation, we will assess your needs, discuss your preferences, and create a personalized care plan. Once the care plan is established, we will match you with a suitable caregiver and set up a schedule that works for you.

Question 8

How do you ensure the safety and well-being of your clients?

Accepted Answer

Safety and well-being are our top priorities. We implement rigorous safety protocols and regularly monitor our caregivers' performance. Additionally, our caregivers are trained to recognize and report any changes in our clients' health or environment that may require attention.

Question 9

How are emergencies handled by your caregivers?

Accepted Answer

Our caregivers are trained to handle emergencies and follow a specific protocol, which includes assessing the situation, providing immediate care if possible, and contacting emergency services if necessary. They also promptly inform the client's family and our office to ensure proper follow-up care.

Question 10

What is the process for matching caregivers with clients?

Accepted Answer

We understand the importance of a good match between our caregivers and clients. We take into consideration each person's skills, interests, and personality to ensure a harmonious and effective pairing. While we use a system to help guide these matches, we truly believe in the power of personal connection. That's why we always welcome and value ongoing conversations and feedback from our clients to confirm that the match feels just right. We're committed to ensuring that each pairing not only meets but exceeds expectations, fostering a caring and enjoyable environment for both our clients and caregivers.

Questions & Answers

Our Most Common Questions

Talk to a Care Advisor

Questions & Answers

Our Most Common Questions

1. What types of services does Castleton Home Care provide?

2. What makes Castleton Home Care different from other home care agencies?

3. How much does home care cost?

4. How flexible are Castleton Home Care services in terms of 24/7 availability or scheduled hourly care?

5. How does billing and payment work for your services?

6. How do you select and train your caregivers?

7. What are the steps to begin receiving services from Castleton Home Care?

8. How do you ensure the safety and well-being of your clients?

9. How are emergencies handled by your caregivers?

10. What is the process for matching caregivers with clients?

Talk to a Care Advisor